FAQ,s

1. What types of products does WildAda sell?
We specialize in high-quality refrigerator magnets, including seasonal collections for Christmas, Halloween, Easter, Fall & Thanksgiving, and Valentine’s Day.

2. Do you ship internationally?
Yes, we ship to most countries worldwide, except for regions restricted by international regulations (North Korea, Iran, Syria, Crimea, Sudan).

3. How much does shipping cost?
Orders over $59.99 ship free. For orders under $59.99, a flat shipping fee of $12.99 applies.

4. How long does shipping take?
Most orders are delivered within 7–15 business days, depending on your location. Tracking information is provided once your order ships.

5. How long does order processing take?
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

6. Can I cancel or modify my order?
Yes, you can cancel or modify your order within 24 hours of placing it. Once an order has been processed or shipped, it cannot be canceled.

7. What is your return policy?
We accept returns and exchanges within 30 days of delivery, provided the item is unused, unwashed, and in its original packaging. Please review our Return & Exchange Policy for full details.

8. Who is responsible for return shipping costs?
Return shipping costs are the responsibility of the customer, unless the item is defective or damaged.

9. How do I start a return or exchange?
Please email us at help@wildada.com with your order number, proof of purchase, and photos (if defective or damaged). Our team will guide you through the process.

10. How can I contact customer support?
You can reach us by email at help@wildada.com, by phone at +1 703-455-4668, or by mail at 1729 Spring St, Parkersburg, WV, USA, 26101-3350. Business hours are Monday to Friday, 9am to 5pm.