Return & Exchange Policy

At WildAda, your satisfaction is our top priority. If you're not completely happy with your purchase, we offer a hassle-free return and exchange process.

1. Return & Exchange Window

  • You may request a return or exchange within 30 days of receiving your order.

  • Requests submitted after 30 days from the delivery date will not be accepted.

2. Eligibility for Return

To qualify for a return or exchange:

  • Items must be unused, unworn, and unwashed.

  • All original tags and packaging must be intact.

  • The following items are non-returnable and non-exchangeable:

    • Items marked as final sale

    • Personalized or custom-made items

    • Hygiene-related products (e.g., underwear, beauty tools)

3. How to Return

  1. Email us at help@wildada.com within 30 days of receiving your order.

  2. Include your order number, the item(s) you wish to return or exchange, and the reason.

  3. We will respond within 1–2 business days with return instructions and the shipping address.

Return Address:
WildAda Returns Department
1729 Spring St,
Parkersburg, WV 26101-3350
United States

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

  • We recommend using a trackable shipping method for your return.

  • Unauthorized returns (returns sent without prior email approval) may not be accepted.

5. Refunds

  • Once we receive and inspect your return, we will notify you of the approval or rejection.

  • If approved, refunds are processed back to your original payment method within 7 business days.

  • Original shipping fees are non-refundable, unless the return is due to our error.

6. Exchanges

  • Exchange requests must be made within 30 days of receiving your order.

  • Exchanges are subject to availability.

  • If your requested item is unavailable, we will offer a refund or alternative.

7. Damaged, Defective, or Incorrect Items

  • If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

  • We will offer a replacement or full refund at no additional cost.

8. Contact Us

If you have any questions regarding your return or exchange, please reach out to our support team:

  • Email: help@wildada.com

  • Phone: +1 (703) 455-4668

  • Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)